A woman claims a flight attendant referred to her family as ‘animals’ as they were escorted off a JetBlue flight on Tuesday.
Keren Kimchy, from New York, said her family of nine five adults and four children under the age of four – were all detained for several hours after a confrontation between the attendant and her brother-in-law.
They had boarded the flight at New York’s John F. Kennedy Airport to Punta Cana in the Dominican Republic.
In a lengthy Facebook post, she said the flight attendant first confronted her brother-in-law as he was putting his baggage in the overhead compartments.
She wrote: ‘As we were setting down all our stuff in the overhead bins, she had asked, my brother in law, with an attitude, if he could move out of the way that other passengers could go through.
‘His responds “ok, could I just put my bags down”. Immediately, she started shouting very loudly “this is my plan, this is my show, are we going to have a problem, if so I could move you to the next flight with no problem!”.’
Kimchy said the attendant returned later and claimed she continued antagonizing her family member ‘for no reason – and he was then escorted off the plane.
But then, she said the remaining eight of them were also ‘unfit to fly’ due to their behavior – and were escorted off the plane by uniformed police officers.
She added: ‘I don’t think my four-year-old daughter needed to hear in the tunnel over the loud speaker a flight attendant saying now that we got the animals off we could continue our flight.’
The flight attendant also left the plane, but JetBlue said it was to file a police report, according to ABC News.
Kimchy said the experience had ruined her family’s vacation, their first since she had her two children.
‘I would never in my life fly JetBlue again.’
In a statement to ABC News, a JetBlue spokesman said: ‘We love welcoming families on JetBlue, and we fly thousands of families every day without incident.
‘The decision to remove someone from a flight is never taken lightly and happens only if it is clear that the customer poses a risk to the safe and comfortable operation of the flight.’